Terms and Conditions

1) Contract
When making your booking we will arrange for you to enter into a contract with The Travel Shop. Please read carefully their terms and conditions as shown on your booking confirmation.

2) Booking
All bookings must be confirmed in writing using one of our SteelPan Holidays booking forms and signed by the principle party member (or yourself if booking as a single person). This person must be over 18 years of age and signs as acceptance of the booking conditions on behalf of all party members. Please check all information carefully before sending to us as this will be used to book your travel arrangements and confirm booking with all service providers involved.

The booking information that you provide to us will only be passed on to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law.

Bookings made more than 8 weeks in advance of departure dates will require a 10% deposit per person to secure booking. As soon as the deposit payment and booking form have been received we will confirm your booking by e-mail, with full payment being due approximately 6 weeks prior to departure. Any booking made within 8 weeks of travel must be accompanied by a completed booking form and full payment.

3) Payment
A 10% deposit is required to secure all bookings made more than 8 weeks in advance of travel. Full payment is due 8 weeks prior to departure. If we do not receive payment by the balance due date, we reserve the right to cancel your booking and charge the cancellation fee set on in section 8. We accept payment by cheque and bank transfer. All payments must be made in Sterling (GBP).

4) Health and medical conditions
It is the responsibility of all guests to provide their own travel insurance and you must provide confirmation of this either on your booking form or at least 2 weeks before you travel. You indemnify us from any claim whatsoever resulting from your own insurance cover.

If you are in doubt about your health prior to travel we strongly recommend you seek medical advice otherwise your ability to travel or your insurance may be affected. Please advise us if you have any medical problem or disability prior to travel. If we feel we are unable to properly accommodate your needs we reserve the right to decline your booking.

5) Passport and Visa's
It is the responsibility of all guests to have the necessary documentation to travel and we cannot accept any responsibility if any member of the party is unable to travel due to loss of or incorrect documentation. Non British citizens and British citizens not holding a full British passport must consult their relevant Embassy or Consulate. We cannot accept any liability if you are refused entry onto a flight or into a country due to failure on your part to carry the correct passport, visa or other documents required by any airline or authority.

6) Delivery of Documents
All documents (eg. Tickets etc.) that require to be posted to you will be sent by registered post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

7) Changes
Although extremely unlikely, we may at times need to make changes due to factors outside of our control. We therefore reserve the right to make alterations to accommodation and services both before and after booking if necessary. Most changes are relatively minor, and we will not inform you of these changes if, in our opinion, we do not believe they will impact the enjoyment of your holiday.

In the event of a significant change, we will endeavour to find like for like alternatives and inform you as soon as possible. If changes are to be made more than 8 weeks prior to your travel you will have the option of accepting the change, allowing us to find another alternative or receiving a full refund. If changes become necessary within 8 weeks, or during travel, we will only be able to accept liability for compensation if we have not made adequate steps to rectify the situation and provide a like for like alternative.

8) Cancellation and Amendments
Any cancellation or amendment requests must be sent to us in wring and will not take effect until received by us. We will try to accommodate all amendments, but in order to cover our costs of booking and risk of not re-selling the holiday the following scales of cancellation charges apply based on a % charge of your holiday costs which are listed below:
Period of notice given before scheduled departure:
• More than 12 weeks, 10% (deposit)
• 12 weeks to 8 weeks, 50%
• 8 weeks to 4 weeks, 75 %
• Less than 4 weeks, 100%

You may be able to reclaim this charge under the terms of your insurance policy and we will be happy to provide details of any costs incurred.

9) Force Majeure
We regret we cannot accept liability, make any refunds or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to 'Force Majeure'. Circumstances amounting to 'Force Majeure' include any event which we or the supplier of the service(s) in question, could not, even with all due care, foresee or forestall such a (by way of example and not by way of limitation), war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions and all similar events outside our control.

10) Accidental injury, damage or loss
We accept no liability for any accident, personal injury or suffering arising for any reason either within the accommodation, during travel to and from the accommodation, or during activities with ourselves or by you. You are strongly advised to ensure that you are adequately insured both for personal injury/health and material loss/damage. All guests must accept full responsibility for any damage or loss caused by you or any member of your party. This includes the full payment for any such damage or loss, which must be made at the time to the third party. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.

11) Complaints
We take all complaints seriously and will deal with them personally. If you have any complaint about your accommodation or our services please raise them with us as soon as possible. If you have a problem whilst on holiday please speak to one of our agents accompanying you at the time of the complaint, or at the nearest available opportunity, and efforts will be made to rectify the situation. If you are still not satisfied, or wish to complain after your holiday then please write to us by e-mail or letter within 28 days of your holiday. If there is a delay in receiving your complaint this may reduce opportunity to investigate and rectify your complaint.